Questions we hear every week

It's a no-obligation review of your IT environment — network health, security posture, backups, and the gaps in between. You get honest findings and recommendations, and there's no pushy sales follow-up.

Yes, and it stays free whether or not you become a client. We think you'll see the difference working with us makes; the review is how we earn the conversation.

Form submissions are answered within one business day, and the phone at (561) 448-2320 is answered 24/7 for help desk clients. Calling is always the fastest way.

We support businesses across South Florida (Boca Raton, West Palm Beach, Deerfield Beach and surrounding areas), New York (Suffern and Rockland County), and Greenwich CT and the surrounding business area.

Proactive monitoring and maintenance, 24/7 help desk, patch management, health checks, and vendor coordination — for one predictable flat monthly rate. The full scope is documented in your agreement.

Yes — co-managed IT is built for that. We provide 24/7 coverage, project capacity, and senior expertise while your team stays yours.

Help desk calls are answered 24/7/365 with defined response and resolution targets in your agreement, plus clear escalation for anything that's down.

Agreements are straightforward and written in plain English. We're confident you'll stay because the service works — not because the exit is painful. Read the contract section before you sign, and ask us anything.

SIEM (Security Information and Event Management) collects and correlates logs from your systems and alerts on suspicious activity — turning 'we have antivirus' into an actual 24/7 watch over your environment.

We help you implement the controls, documentation, and monitoring those frameworks require — we don't claim to certify anyone. Compliance support maps controls to the rules you answer to.

No — attackers specifically target small businesses because the defenses are thinner. The tools that used to be enterprise-only are now affordable at your size; that's what we deliver.

You have an incident response plan before the alarm — containment steps, contacts, and a tested restore path so it's a managed event, not a career emergency.

Not in the way you'd hope. Microsoft protects their platform, not your data from deletion or ransomware. A real backup — which we provide — gives you point-in-time restore of mail, OneDrive, and SharePoint.

Rightsizing, reserved capacity where it makes sense, budgets and alerting, and regular reviews. Your cloud spend becomes a known quantity, not a surprise.

That's designed out: phased plans, cutovers outside business hours, and rollback plans so your week isn't disrupted.

Giving every user a full Windows desktop in the cloud — work from any device, keep data centralized, and stop buying hardware every few years. It's especially strong for remote and hybrid teams.

On a schedule you agree to, with restores demonstrated. A backup that's never been restored is a hope, not a plan.

RTO is how long you can afford to be down; RPO is how much data you can afford to lose. We set both with you and engineer to meet them — in plain numbers.

When they're architecturally isolated — not sitting on the same network the attacker just encrypted. Ransomware-resistant backup design is standard in what we build.